Terms of Service

Introduction

Longwave (“we”, “us”, “our”) operates the Longwave platform at longwave.media and associated products and services (collectively, the “Service”). By accessing or using the Service you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

Contact: legal@longwave.media

The Company

The Service is operated by:

Who May Use the Service

• You must be at least 16 years old to use the Service.
• Users under 18 must have parental or guardian permission.
• Business users represent that they have authority to act on behalf of their organisation and to bind it to these Terms.
• All users - including those using free trial credits - are licensed for commercial use of the Service.

User Accounts

• You must sign in with Google or X (Twitter) to use the Service.
• You must provide accurate registration information.
• You are responsible for maintaining the security of your account credentials.
• You must not share your account credentials with others outside your organisation.
• You are responsible for all activity that occurs under your account.
• We may access your account configuration and processing data for troubleshooting, security investigation, and customer support purposes.

Acceptable Use

You agree NOT to:

• Infringe any intellectual property, publicity, privacy, or other rights of any person or entity.
• Upload content that is illegal, harmful, threatening, abusive, defamatory, obscene, hateful, or discriminatory.
• Upload content that exploits minors or depicts unlawful acts or extreme violence.
• Use the Service to spam or distribute unsolicited promotional content.
• Attempt to reverse engineer, decompile, or extract source code from the Service.
• Use output from the Service to develop a competing AI model or product.
• Scrape, crawl, or spider any pages, data, or content from the Service.
• Crack, circumvent, or attempt to obtain other users' passwords or security information.
• Manipulate engagement metrics on any connected platform.
• Use individuals' names, photographs, voices, or likenesses without proper authorisation.
• Violate YouTube's, X's, or any other connected platform's Terms of Service.
• Use the Service in any way that could damage, disable, or impair our servers or infrastructure.
• Collect or transmit personal information of children under 13.
• Buy, sell, or transfer API keys or account access without our written consent.
• Attempt to gain unauthorised access to any part of the Service, including its servers, databases, APIs, infrastructure, or other users' accounts or data.
• Probe, scan, fuzz, or test the vulnerability of any system, network, or component associated with the Service without our prior written authorisation.
• Attempt to bypass, disable, circumvent, or exploit any authentication, authorisation, rate-limiting, credit, or other security or access-control mechanism.
• Submit crafted input - including but not limited to SQL injection, script injection, path traversal, server-side request forgery, or header manipulation - intended to exploit or probe the Service.
• Use automated tools, bots, scripts, or headless browsers to interact with the Service beyond what is expressly permitted by our documented API.
• Intercept, harvest, or attempt to access data, credentials, or communications belonging to other users.

Your Content

“Content” means videos, audio, images, thumbnails, text, branding, channel information, and any other material you submit to or process through the Service.

You retain all ownership rights in your original Content. By using the Service you grant us a worldwide, non-exclusive, royalty-free licence to:

• Process your videos using AI to identify, cut, and produce clips.
• Store your Content temporarily on our servers for processing purposes.
• Store processed clips in temporary cloud storage (Cloudflare R2) for up to 7 days to enable downloading for cross-posting.
• Upload clips to your connected YouTube, X, and Instagram accounts on your behalf.
• Generate thumbnails, subtitles, titles, descriptions, hashtags, and captions from your Content.
• Extract audio from your uploaded videos, generate RSS feeds containing your episode metadata and audio, and distribute those feeds to podcast directories on your behalf.

You represent and warrant that: (a) you own or have all necessary rights, licences, and permissions to the Content you submit; (b) your Content does not infringe the intellectual property, privacy, publicity, or other rights of any third party; (c) your Content does not contain unlicensed music, footage, or other third-party material that could give rise to a copyright strike, content claim, or platform enforcement action; and (d) publishing the clips generated from your Content will not violate the terms of service of any connected platform. You accept sole responsibility for any copyright strikes, content claims, channel restrictions, or platform enforcement actions arising from Content you submit.

Marketing Licence

By creating an account and connecting your YouTube channel or X account, you grant Signal Group Limited a non-exclusive, royalty-free, worldwide licence to use your name, username, profile image, channel information, video thumbnails, and still frames from videos processed through the Service for the purpose of marketing, promotional materials, case studies, and showcasing our platform's capabilities and results. This licence is limited to reasonable promotional use and does not permit us to misrepresent your views, endorse any third-party product on your behalf, or use your Content in a way that is defamatory, deceptive, or harmful to your reputation.

This licence covers only Content you have submitted to the Service or that is publicly associated with your connected accounts. It does not extend to third-party content within your videos in which you do not hold the underlying rights (for example, licensed background music or third-party footage).

You may revoke this permission at any time by contacting us at legal@longwave.media. We will remove your Content from our marketing materials within 30 days of receiving your request.

DMCA / Copyright Infringement

We respect intellectual property rights and expect users to do the same. This section applies to all Content on the Service, including audio files distributed via RSS feeds and podcast directories.

Repeat Infringer Policy. We maintain a policy that provides for the termination, in appropriate circumstances, of the accounts of users who are repeat infringers of copyright. A user who receives three valid takedown notices will have their account terminated. We also reserve the right to terminate accounts at our discretion based on the severity or frequency of infringement.

Takedown Notices. If you believe that Content on the Service infringes your copyright, send a notice containing the following to dmca@longwave.media:

• A description of the copyrighted work you claim has been infringed.
• A description of where the allegedly infringing material is located on the Service (for audio content served via RSS, include the feed URL and episode title or R2 audio URL).
• Your contact information (name, address, telephone, email).
• A statement that you have a good faith belief that the use is not authorised by the copyright owner.
• A statement under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorised to act on their behalf.
• Your physical or electronic signature.

Counter-Notices. If you believe that Content you submitted was removed or disabled as a result of a mistake or misidentification, you may send a counter-notice to dmca@longwave.mediacontaining:

• Identification of the material that was removed and where it was located before removal.
• A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.
• Your name, address, and telephone number.
• A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if outside the United States, the courts of New Zealand), and that you will accept service of process from the person who submitted the takedown notice or their agent.
• Your physical or electronic signature.

Upon receiving a valid counter-notice, we will forward it to the original complainant. If the complainant does not file a court action within 10 business days, we will restore the removed content.

Designated Agent. Our designated agent for copyright infringement notices is:

Connected Platforms

The Service integrates with YouTube and X (Twitter) via OAuth. By connecting these accounts you authorise us to act on your behalf to upload content, manage playlists, and access analytics as permitted by your account settings. You may disconnect any platform at any time from your account settings. Disconnecting a platform does not delete Content already published to that platform.

Your use of YouTube through our Service is subject to the YouTube Terms of Service. Google's privacy policy is available at policies.google.com/privacy.

The Service also enables you to download processed clips for manual cross-posting to third-party platforms including Instagram, TikTok, LinkedIn, and Facebook. You are solely responsible for ensuring that any content you post to those platforms complies with their respective terms of service, community guidelines, and applicable laws. We make no representation that content generated by the Service is suitable for, or permitted on, any particular third-party platform.

If you enable the podcast feature, the Service distributes audio content via RSS feeds to third-party podcast directories and platforms (including Apple Podcasts, Spotify, YouTube Music, Amazon Music, iHeartRadio, Pocket Casts, and others). By enabling podcast distribution, you authorise us to generate RSS feeds containing your episode metadata and audio, and to make those feeds available to these directories. Third-party directories' own terms of service and content policies apply to content distributed through them, and we have no control over their decisions to list, delist, or modify your podcast listing.

The Service also allows you to connect an Instagram Business account via OAuth. By connecting Instagram, you authorise us to post content to your Instagram Business account on your behalf as permitted by your account settings. Your use of Instagram through the Service is subject to Meta's terms of service and community guidelines.

Temporary Cloud Storage

Processed clips may be stored in temporary cloud storage (Cloudflare R2) for up to 7 days after generation to enable the download feature. After 7 days, clips are automatically and permanently deleted from cloud storage. This storage is separate from your YouTube or X account content; deleting a clip from cloud storage does not remove content already published to connected platforms.

Clips stored in cloud storage are accessible only to you via your authenticated account session. We do not share, sell, or use stored clips for any purpose other than making them available for you to download.

Public Pages (Link in Bio)

The Service includes an optional “Link in Bio” feature that creates a publicly accessible web page at a URL of the form yourname.longwave.media. When you enable this feature:

• Your page is publicly accessible to anyone on the internet without authentication.
• Content displayed on your page - including your channel name, profile image, YouTube videos, podcast episodes, newsletter posts, and X posts - is pulled from your connected platforms and displayed publicly.
• You are solely responsible for ensuring that any information displayed on your public page does not violate applicable laws or the rights of third parties.
• You may disable your public page at any time from your account settings. Disabling the page removes it from public access immediately.
• We may display a “Powered by Longwave” attribution on your public page.
• Visitor email subscriptions collected through your public page are stored by us and may be forwarded to you or to a connected newsletter platform (such as Substack) that you have authorised.

Podcast Feeds

The Service includes an optional podcast distribution feature that generates an RSS feed at a URL of the form longwave.media/feed/[slug]/podcast.xml and distributes it to podcast directories. When you enable this feature:

• Your podcast feed is publicly accessible to anyone on the internet and is regularly crawled by podcast directories and aggregators.
• Content in your feed — including episode titles, descriptions, audio files, transcripts, chapter markers, and cover art — is publicly accessible without authentication.
• Once distributed to a podcast directory, we cannot recall or modify content that has already been indexed by that directory. You are responsible for reviewing content before publishing it to the feed.
• You may remove individual episodes from your feed at any time from your dashboard. Removed episodes will no longer appear in your RSS feed but may remain cached or indexed by directories for an indefinite period after removal.
• You may disable the podcast feature entirely from your account settings. Disabling removes your RSS feed and stops future distribution, but does not remove content already distributed to third-party directories.
• We display your chosen podcast metadata (title, description, artwork, author) in the RSS feed and may display it in directory listings as submitted.

Upload Scheduling and Daily Limits

The Service publishes clips to your connected platforms automatically on your behalf, at times you configure or that the Service determines are optimal for your channel. You remain solely responsible for all content published through your account.

To protect channel reach and comply with platform best practices, the Service enforces a per-channel daily upload limit. The applicable limit depends on your YouTube channel's verification status (phone-confirmed channels have a higher limit) and may be adjusted by us from time to time. Exact current limits are displayed in your account dashboard.

When the daily limit is reached, remaining clips are deferred to the next available posting window. Deferred clips are not treated as failed - they remain scheduled and will be published automatically. No credits are deducted for deferred clips. Credits are consumed only at the moment a clip is successfully published.

The Service includes an optional autopilot feature that automatically monitors your source content and refills your publishing schedule when slots become available, without requiring manual intervention per clip. When enabled, autopilot selects clips from your available source content and schedules them according to your configured preferences. You remain solely responsible for all content published through your account, including content published via the autopilot feature. You may disable autopilot at any time from your account settings.

API Usage and Quotas

The Service is subject to YouTube API quota limits. Exceeding available quota may result in delayed uploads. We are not liable for delays caused by third-party API quota exhaustion.

Channel and Account Risk

Automated publishing of content to YouTube and X carries inherent risks including, but not limited to, channel strikes, content removal, demonetisation, reduced reach, shadow-banning, account suspension, or permanent termination by the relevant platform. These outcomes may result from platform algorithm changes, policy enforcement, the nature of your content, your upload frequency, or decisions made by the platform at its sole discretion.

We are not liable for any adverse action taken by YouTube, X, or any other platform against your account or content as a result of using the Service. You accept sole responsibility for all content published to your accounts through the Service and for compliance with the terms and community guidelines of each connected platform.

Billing and Credits

• The Service operates on a pay-as-you-go credit model. Credits are purchased in packs. The credit cost per action varies by type (for example, automated Shorts publishing, manual uploads, and full-episode episode uploads each have different costs) and is displayed in your account settings and on our pricing page.
• Credits do not expire and roll over indefinitely while your account remains active.
• Credits have no cash value and are non-transferable. They cannot be exchanged for money under any circumstances.
• Credits are consumed only when content is successfully published to a connected platform - including automated Shorts, manual uploads, and full-episode uploads. If a job fails before publishing completes, no credits are deducted. Clips or episodes that are generated or processed but not yet published do not consume credits.
• If you enable auto-recharge, your saved payment method will be charged automatically when your credit balance falls below the configured threshold. You set the top-up amount and a monthly spend cap - charges will not exceed that cap in any calendar month. You can update or disable auto-recharge at any time from your billing settings.
• All fees are non-refundable except as required by applicable law, including the New Zealand Consumer Guarantees Act 1993.
• Upon account termination - whether initiated by you or by us - any unused credits are forfeited without compensation.
• We reserve the right to void credits that were obtained through exploits, errors, fraud, chargebacks, or abuse of any promotional offer.
• We reserve the right to change pricing with 30 days' advance notice to existing users. Exception - Founding Members: Customers designated as Founding Members (identified by the Founders badge on their account page) have their credit pack prices locked at the rates available at the time of their first purchase. This rate lock applies to credit pack prices only and is permanent for as long as their account remains active and in good standing.
• Payments are processed by Stripe. We do not store your payment card details.

Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any violation of these Terms, abuse of the Service, or for any other reason at our sole discretion. Upon termination, your right to use the Service ceases immediately and any unused credits are forfeited without compensation. We may, but are not obligated to, delete Content associated with terminated accounts. You may delete your account at any time from your account settings.

Security violations - including but not limited to unauthorised access attempts, exploitation of vulnerabilities, bypassing authentication or credit controls, credential stuffing, or any activity described in the Acceptable Use section as security-related - will result in immediate permanent termination without refund. We reserve the right to report such activity to law enforcement and to seek civil damages to the fullest extent permitted by applicable law, including under the New Zealand Crimes Act 1961 (ss 249 - 252, computer-related offences) and equivalent legislation in your jurisdiction.

We also reserve the right to temporarily suspend accounts under investigation for suspected abuse, fraud, or security violations pending the outcome of our review. We will notify you of the suspension where doing so would not compromise the investigation.

Service Availability

We do not guarantee that the Service will be available at any particular time or without interruption. The Service may be unavailable due to scheduled maintenance, infrastructure failures, third-party service outages, or circumstances outside our control. We are not liable for any loss or damage caused by unavailability of the Service.

AI-Generated Output

The Service uses artificial intelligence to select video clips, generate titles, descriptions, thumbnails, and subtitles. AI-generated output may be inaccurate, incomplete, inappropriate, or unsuitable for your intended use. You are solely responsible for reviewing all AI-generated content before it is published to any platform. We make no warranty as to the quality, accuracy, or suitability of any AI-generated output.

Third-Party Platforms

The Service depends on third-party platforms including YouTube, X (Twitter), and podcast directories (including Apple Podcasts, Spotify, YouTube Music, Amazon Music, iHeartRadio, Pocket Casts, and others). We are not responsible for any changes to third-party APIs, platform policies, account suspensions, content removals, or quota restrictions imposed by those platforms. Your use of connected platforms remains subject to their own terms of service and may be affected by their decisions at any time without notice to us.

Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, civil unrest, government action, internet or telecommunications failures, third-party API outages or quota exhaustion, cyberattacks, or failure of third-party infrastructure or services we rely upon.

Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or usefulness of any AI-generated output.

Note for New Zealand and Australian consumers: Nothing in these Terms limits any rights you may have under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986, or the Australian Consumer Law where those rights cannot lawfully be excluded. The limitations above apply to the fullest extent permitted by applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, Signal Group Limited (trading as Longwave) and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service, including but not limited to loss of revenue, loss of data, loss of goodwill, or business interruption. Our maximum aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you to us in the twelve months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Signal Group Limited (trading as Longwave) and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the Service, your Content, or your violation of these Terms.

Prohibited Users - Competitors

Employees, officers, contractors, agents, or representatives of any business that provides services competitive with the Service (“Competing Services”) are prohibited from accessing or using the Service for any purpose related to competitive intelligence, feature analysis, benchmarking, or product development. Creating an account for such purposes is a material breach of these Terms and entitles us to immediately terminate your account and seek damages.

This clause does not prohibit individuals who happen to also be customers of a Competing Service from using the Service for their own genuine content creation purposes.

Governing Law and Dispute Resolution

These Terms are governed by the laws of New Zealand. You agree to submit to the exclusive jurisdiction of the courts of New Zealand for resolution of any dispute arising out of or relating to these Terms or the Service.

Before commencing any formal proceedings, both parties agree to attempt to resolve any dispute informally by contacting legal@longwave.media and allowing 30 days for good-faith resolution. Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

Any claim arising out of or related to the Service must be commenced within one year after the cause of action accrues, otherwise it is permanently barred, to the extent permitted by law.

Legal Costs

If we are required to take legal action to enforce these Terms, or to defend any claim brought against us that is determined by a court to be without reasonable legal basis or brought in bad faith, the party bringing or threatening such action agrees to reimburse our reasonable legal costs and attorney's fees, to the extent permitted by applicable law.

Any claim or demand made against Signal Group Limited that is found by a court of competent jurisdiction to be frivolous, vexatious, or brought for an improper purpose shall itself constitute a breach of these Terms.

International Users and Data Protection

The Service is operated from New Zealand and is subject to the New Zealand Privacy Act 2020. If you access the Service from outside New Zealand, you do so at your own initiative and are responsible for compliance with your local laws.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have rights under the General Data Protection Regulation (GDPR) or equivalent legislation, including the right to access, correct, or erase your personal data, the right to data portability, and the right to object to certain processing. To exercise these rights contact privacy@longwave.media. We will respond within 30 days. Note that Signal Group Limited does not have an establishment in the EEA and processes your data under Article 49(1)(b) GDPR (performance of a contract at your request).

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA). We do not sell your personal information. To exercise your CCPA rights contact privacy@longwave.media.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service at least 14 days before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

Miscellaneous

• These Terms constitute the entire agreement between you and Longwave regarding the Service.
• If any provision is found unenforceable, the remaining provisions remain in full force.
• Our failure to enforce any provision is not a waiver of our right to do so later.
• You may not assign your rights under these Terms without our written consent.
• Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship.

Contact

If you have questions about these Terms, please contact us at: legal@longwave.media